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Speak to our Customer Service Centre on 1800 440 039 (if overseas, please call +61 2 9696 9385). Operating hours are Monday-Friday 7am – 7pm; Saturday 7am – 5pm and Sunday 9am-5pm (AEST).

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Frequently asked questions

  • How do I place an order online?

    Using the currency converter: To place an order on use the currency converter tool located at the side of the home page. Simply select the currency type, the amount you need, the product and click ‘Buy Cash’ or 'Buy Cash Passport' to enter into the checkout.

  • Can I specify the currency denominations I would like in my order?

    Unfortunately you are unable to specify denominations as part of your order. Orders are typically packed as mixed, which means that you will receive a mixture of high and low denominations dependant on the availability of the currency you are ordering.

  • Are there restrictions on the amount of currency I can bring into a country?

    Some countries impose restrictions on the import/export of local and foreign currencies. You should seek advice from an official government website for the country you may be visiting before placing your order.

  • How long can I place an order in advance of collection?
    Payment method for Online Travel Money Airport pick up Non-airport pick up
    Visa or MasterCard debit/credit card Order may be made 1 Business Day - 21 Store Business Days* in advance of the collection date Order may be made 3 Business Days - 21 Store Business Days* in advance of the collection date
    BPAY® Orders may be made 3 Business Days -21 Store Business Days* days in advance of the collection date Orders may be made 5 Business Days - 21 Store Business Days* in advance of the collection date

    *Store Business Days means the days that the selected collection store is open for business.
  • How much foreign currency can I purchase or how much can I load on a Travelex Multi-currency Cash Passport?

    Orders containing Cash, a new Travelex Multi-currency Cash Passport or a combination of both are subject to a minimum basket value of AU$500.

    Travelex Multi-currency Cash Passport reloads are subject to a minimum basket value of AU$100.

    All orders have a maximum aggregate value of AU$10,000 over a 24 hour period (and maximum aggregate value of AU$20,000 over a rolling 21 day period).

  • How many MCP cards can I order?

    A customer can only hold one Multi-currency Cash Passport (MCP card) and linked secondary MCP card at any time. You cannot order a Travelex MCP via this website if you hold a MCP card or have previously ordered a MCP card.

  • More FAQ's?

    Still have more questions? Click here to see more Frequently Asked Questions.